Delivery Policy

  1. Introduction

1.1     This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website.

1.2     [This policy is a legally binding document, and forms part of the contract of sale between you and us made under our [terms and conditions of sale]. / This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.]

  1. Free delivery

2.1     We currently offer free worldwide delivery.

  1. Geographical limitations

3.1     We will usually be able to deliver to all countries.

  1. Delivery methods and periods

4.1     The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

4.2     Once you place your order we normally dispatch the item(s) the following working day. Delivery times depend on what part of the world they are being delivered to, but as a rough guide deliveries within Europe should take about 7 days and the rest of the world 14 days.

4.3     The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4     We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

4.5     All deliveries will be made using a recorded delivery service.

  1. Receipt and signature

5.1     All deliveries must be received in person at the delivery address, and a signature must be provided.

  1. Delivery problems

6.1     If you experience any problems with a delivery, please contact us [using the contact details that we publish on our website or otherwise notify to you].

6.2     If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit], we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

6.3     An indicative list of the situations where a failure to deliver will be your fault is set out below:

(a)     you provided the wrong address for delivery;

(b)     there is a mistake in the address for delivery that was provided;

(c)     the address for delivery is not reasonably accessible;

(d)     the address for delivery cannot safely be accessed.